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CISCO SP SSPT 24X7X4, SMS-1 Network Support Service

VENDOR: CISCO Mfg Part#: SP-SSS4P-SMS-1
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  • 24x7x4 on-site hardware replacement support
  • TAA-compliant service package
  • Manufactured and supported from the United States
  • Designed for Cisco enterprise networking products
  • Ideal for high-availability network infrastructures

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Key Benefits

Eye-Insights
  • Ensures rapid 4-hour response time for mission-critical networking environments.
  • Provides 24/7 access to Cisco technical support to enhance operational continuity.
  • Meets regulatory standards with TAA compliance and U.S.-based origin, suitable for government or compliant enterprises.

Product Overview

The CISCO SP SSPT 24X7X4, SMS-1 is a specialized network support service contract engineered to deliver prompt and continuous maintenance for enterprise infrastructures. This service plan provides 24x7 access to Cisco essential support, with a crucial 4-hour response commitment for hardware replacement or technical incidents. It is designed for organizations where uptime is essential, making it suitable for service providers, data centers, and business-critical environments.

With its origin in the United States and adherence to TAA compliance, this service assures customers of high standards in both quality and regulatory compatibility. The service covers eligible Cisco networking equipment under contract, and is ideal for clients who require rapid issue resolution and comprehensive assistance throughout the lifecycle of their installed Cisco infrastructure.

By integrating SP SSPT 24X7X4, SMS-1 service in their network strategy, IT departments improve service continuity, reduce operational risks, and gain peace of mind through Cisco’s globally respected technical support channels. This is a strategic option for businesses emphasizing high availability and regulatory compliance in their IT operations.

Specifications

Product Overview
Service Type Cisco SMARTnet Service Plan (SP SSPT 24X7X4, SMS-1)
Service Coverage 24x7x4 Onsite Support
Service Level Agreement (SLA) 4-Hour Hardware Replacement
Support Availability 24 Hours/Day, 7 Days/Week
Contract Duration 1 Year
Service Delivery Method Onsite and Remote
Service Includes Hardware replacement, OS updates, TAC support
Target Industry Enterprise, Service Providers, Data Centers
Manufacturer Cisco Systems, Inc.
Part Number SP-SSS4P-SMS-1
Product Type Maintenance/Support Service
Intended For Cisco Networking Equipment under Contract

Cloud Management & Licensing
Cisco Smart Licensing Compatible Yes
Cloud-Based Tools Cisco Smart Net Total Care portal compatibility
Management Interface Cisco Smart Services and TAC
License Validity 1 Year - Renewable
Required Contract Device Registration Yes (Serial Number Enrollment)

Advanced Security Features
Security Advisory Notifications Included with Support
Access to Security Patches Yes, via Cisco support portal
Malware Protection Updates Included if supported by device
Firmware Vulnerability Consultation Yes (via TAC)

Wireless Features
Applies to Wireless Devices Yes, if registered under an eligible contract

Interfaces
Remote Support Access Cisco Technical Assistance Center (TAC)
Software Updates Access Cisco.com (Customer Login Required)

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
RoHS Compliance Yes
REACH Compliance Yes
ISO 9001 Certified Support Yes

Physical & Environmental
Service Deployment Area Onsite within 4 hours (dependent on location availability)
Geographic Availability United States and other eligible coverage zones