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CISCO SP SSPT 24X7X4, SMS-1000 Support Plan

VENDOR: CISCO Mfg Part#: SP-SSS4P-SMS-1000
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$994.32
$994.32
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MSRP: $1,000.00
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  • 24x7x4 support coverage for mission-critical environments
  • Four-hour onsite service response time
  • Designed specifically for SMS-1000 system compatibility
  • TAA compliant for federal and enterprise use
  • Serviced from the United States

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Key Benefits

Eye-Insights
  • Ensures continuous system uptime with 24/7 support and 4-hour response—ideal for high-availability applications
  • Meets TAA compliance standards, facilitating procurement for government and regulated sectors
  • Backed by Cisco's trusted service infrastructure for certified expertise and fast issue resolution

Product Overview

The CISCO SP SSPT 24X7X4, SMS-1000 is a premium service support contract designed for enterprises running mission-critical infrastructure. With 24/7 access to support and a 4-hour response time, it ensures that potential outages are addressed swiftly, maintaining business continuity. It supports the SMS-1000 system and meets TAA compliance criteria, which is required in federally contracted environments. Fulfilled from the United States, it promises a high standard of service reliability and origin assurance. This plan provides rapid intervention, reduces network risks, and allows IT teams to prioritize strategic goals over reactive maintenance.

Specifications

Product Overview
Type Service Support Plan
Form Factor Contractual Support Service
Service Name SP SSPT 24X7X4, SMS-1000
Service Type Hardware and Software Support
Response Time 4 Hours
Service Availability 24x7
Supported Platform SMS-1000
Service Coverage Onsite Exchange
Service Duration 1 Year

Wireless Features

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
RoHS Compliance Yes
WEEE Compliance Yes
REACH Compliance Yes
ISO Certification ISO 9001

Advanced Security Features
Security Advisory Access Yes
Vulnerability Alerts Yes
Proactive Diagnostics Yes
Incident Response Assistance Yes
Hardware Replacement Yes
Malware Alert Notifications Yes

Interfaces

Physical & Environmental

Cloud Management & Licensing
Remote Support Included Yes
Access to Cisco TAC Yes
Software Updates Included Yes
Online Resources Yes
Knowledge Base Access Yes
License Term Annual
Cisco Smart Net Total Care Integration Yes
Managed via Cisco Support Portal Yes

Additional Features
Service Model 24x7x4 Onsite
Fulfillment Location Domestic (United States)
Priority Case Handling Yes
Contract Type Subscription-based
Business Continuity Support Yes
IT Risk Reduction Yes
Strategic IT Enablement Yes