Service Type | Hardware Support and Replacement Plan |
Service Duration | 5 Years |
Replacement Turnaround Time | 48 Hours |
Form Factor Support | Applicable to supported LG hardware |
Support Coverage | Total Term with Swap Replacement |
Target Environment | Enterprise and Government IT Deployments |
LG 5 YR TTLTerm Coverage with 48HR Quick Swap Service Plan




Key Benefits

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- Ensure minimal downtime with 48HR quick swap service, ideal for mission-critical environments.
- Meet compliance requirements with TAA-certified support, suitable for government contracts.
- U.S.-based fulfillment enhances response times and logistics reliability for domestic customers.
Product Overview
The LG 5 YR TTLTerm Coverage with 48HR Quick Swap is a service and support plan that provides sustained protection for LG hardware over a 5-year period. Tailored for enterprise or government IT environments, it features a turnaround time of 48 hours for hardware replacement via a quick swap mechanism, reducing operational downtime significantly. The inclusion of a 48-hour swap commitment underscores LG’s dedication to minimizing disruption in critical environments.
This plan is TAA-compliant, making it suitable for federal procurement and use in regulated industries. As the country of origin is the United States, this service may offer faster logistics and improved coordination for customers based in the U.S. The offering falls under product add-ons and maintenance plans, supporting a customer's long-term investment in LG equipment.
Ideal for mission-critical deployments where minimizing service disruptions is essential, this plan provides not just coverage, but a dependable support experience. By choosing this service, organizations gain quick service resolution pathways and the reliability of LG’s U.S.-based fulfillment structure.
Specifications
Product Overview
Physical & Environmental
Hardware Eligibility | Based on registered LG device model |
Plan Activation Timeframe | Eligible upon product registration and plan purchase |
Cloud Management & Licensing
Cloud Licensing Required | No |
Management Interface | Manual and Authorized Portal-Based Support |
Plan Registration Portal | LG Service Portal |
Service Transferability | Model-linked, not transferrable between devices |
License Mode | Per-Unit Licensing |
Included Remote Diagnostics | Support-initiated remote diagnostics available |
Additional Features
Quick Swap Replacement Included | Yes |
Downtime Mitigation Strategy | 48-Hour Swap Commitment |
Ideal Use Case | Mission-Critical Workloads |
Support Plan Type | Extended Service Agreement |
Replacement Handling | LG Ships Replacement Before Return |
Buy-in Eligibility | Must be purchased within specific window after hardware purchase |
Exclusive to LG Hardware | Yes |
Fulfillment Strategy | U.S.-based, expedited logistics |
Customer Requirements | Original device registration and RMA approval |
Interfaces
Remote Support Access | Included via LG support channels |
Service Contact Method | Phone, Email, Authorized Portal |
Hardware Swap Logistics Coordination | Handled via authorized U.S.-based logistics chain |
LG Service Authorization Interface | LG Authorized RMA Portal |
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
US Government Procurement Compliant | Yes |
LG Fulfillment Location | United States |
Regulatory Fit | Regulated Industries and Federal Use |
Advanced Security Features
Tamper Prevention for Replacements | Authorized RMA only |
Data Protection Policies During Swap | Customer-managed data wipe or return protocols |
Return Authorization Security Protocol | Standard LG verification process |
Compliance with Secure Logistics Procedures | Yes |