| Type | Hardware Replacement and Technical Support Service |
| Form Factor | Remote Support Service |
| Power Requirements | |
| Weight |
RMA UPGRADE 8X5XNBD Cisco Wireless 9178I Support Plan
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Regular price
$89.49
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MSRP: $90.00
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- Network Services / Support coverage plan
- Includes technical support for CW9178I-CFG wireless device
- Next Business Day response time for service requests
- 8x5 coverage aligning with business hours
- Designed specifically for Cisco Wireless 9178I infrastructure
- Manufacturer part number: CON-ROB-CW9178IC
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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- Delivers next business day response for reduced network downtime.
- Provides 8x5 technical support coverage, ideal for standard enterprise operations.
- Designed specifically for CW9178I-CFG, ensuring hardware compatibility and optimized support.
Product Overview
The RMA UPGRADE 8X5XNBD Cisco Wireless 9178I is a dedicated service and support plan tailored for the CW9178I-CFG wireless device. It delivers comprehensive maintenance support and technical assistance, ensuring critical network components remain operational with minimal downtime. With response times guaranteed by the next business day, customers can rely on prompt hardware replacements, minimizing potential operational disruptions.
This Cisco support package offers 8-hour support windows over 5 business days per week (8x5 coverage), aligning with standard work schedules and enabling IT teams to receive help when it is needed most. The inclusion of technical support as part of the plan ensures access to Cisco’s network specialists, allowing for quicker resolutions and expert handling of wireless equipment issues.
With its focus on mission-critical infrastructure, this support solution enhances network resilience and adds value by supporting Cisco's high-performance wireless technology. Though some manufacturing origin and TAA compliance details are unavailable, the overall offering is geared toward boosting enterprise ROI through faster service turnaround and reduced operational risk.
Specifications
Product Overview
Cloud Management & Licensing
| Cloud Portal Access | Yes, via Cisco DNA Center (if subscribed separately) |
| License Tier | RMA Upgrade Support Contract |
| Management Interface | Cisco Smart Net Total Care Portal |
| License Term | Annual renewable |
Advanced Security Features
| Security Advisory Support | Included as part of TAC access |
| Malware Protection Updates | Available if used with Secure Network Analytics (separate license) |
Interfaces
| Supported Device Interface Types | Depends on CW9178I-CFG specifications |
Manufacturer Details
| Manufacturer | Cisco |
| Manufacturer Part Number | CON-ROB-CW9178IC |
| Product Name | RMA UPGRADE 8X5XNBD Cisco Wireless 9178I Support Plan |
| Product Category | Network Maintenance/Support |
| Product Family | Networking |
| Subcategory | Network Maintenance/Support |
| Support SKU Type | RMA Upgrade Option |
Service Features
| Service & Support Type | Network Services / Support |
| Service Included | Technical support |
| Response Time | Next Business Day |
| Coverage | 8 x 5 |
| Features | for CW9178I-CFG |
| Hardware Replacement | Next Business Day Advance Hardware Replacement (NBD AHR) |
| Support Duration | 1 year (renewable) |
| Support Access | Access to Cisco Technical Assistance Center (TAC) |
| Software Updates | Access to ongoing software updates and upgrades |
| Remote Diagnostics | Yes |
| Knowledge Base Access | Yes, via Cisco online portal |
| Case Prioritization | Business-critical prioritization |
| Applicable Device | Cisco CW9178I-CFG Wireless Access Point |
Compliance & Origin
| Country of Origin | |
| TAA Compliance |
Physical & Environmental
| Product Delivery Mode | Digital/Contract-Based |
| Installation Type | Not applicable (support only) |
Wireless Features
| Supported Wireless Model | Cisco Catalyst Wireless 9178I |
| Support for Wi-Fi Standards | Aligned with Wi-Fi 6E (via CW9178I) |
