Service Type | On-site rapid-response support upgrade |
Response Time | 4 hours |
Availability | 24x7 (7 days/week, 24 hours/day) |
Coverage Duration | 1 Year |
Supported System Capacity | 151–500 kVA |
Service Level | High-tier enterprise support |
Target Applications | Data centers, hospitals, mission-critical facilities |
Upgrade Type | Warranty/service enhancement |
Manufacturer | APC |
Part Number | WUPG4HR-UG-03 |
Service Name | 1 Year 4HR 7X24 Response Upgrade |
Form Factor | Service contract (non-physical product) |
APC 1 Year 4HR 7X24 Response Upgrade (151–500 kVA)
Key Benefits

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- Enables mission-critical uptime with guaranteed 4-hour on-site response.
- Meets TAA compliance standards, suitable for government and regulated sectors.
- Designed specifically for large-capacity power infrastructures (151–500 kVA), providing tailored support.
Product Overview
The APC 1 Year 4HR 7X24 Response Upgrade enhances standard warranty or service coverage with on-site, rapid-response support within 4 hours, 24/7, for enterprise-scale power systems (151–500 kVA). This one-year service contract is ideal for organizations that require immediate issue resolution to preserve critical uptime. Fully TAA compliant and based in the UNITED STATES, it ensures both performance and policy alignment. Ideal for use in data centers, hospitals, and mission-critical facilities, this high-tier service reduces operational risk while maximizing support ROI.
Specifications
Product Overview
Physical & Environmental
Service Location | On-site at customer facility |
Physical Product Shipping Required | No |
Applicable Regions | United States only |
Cloud Management & Licensing
License Type | Subscription-based service contract |
Cloud Integration Required | No |
Management Portal Access | Available through APC support interface |
License Term | 1 year |
License Inclusions | 24x7 dispatch readiness, 4-hour onsite response |
Additional Features
Contract Activation Method | Upon purchase and registration |
Upgrade Eligibility | Existing standard warranty required |
Client Contact Method | Pre-registered or emergency contact list |
Field Coverage Window | 365 days/year |
Service Goal | Restore operation of high-capacity systems ASAP |
Interfaces
Remote Troubleshooting Capability | Via APC service team |
Dispatch Communication Interface | Phone, email, or digital service platform |
Compliance & Origin
Country of Origin | UNITED STATES |
TAA Compliant | Yes |
Regulatory Compliance | Meets federal procurement standards |
Trade Compliance | Compliant with U.S. government procurement requirements |
Advanced Security Features
Access to Certified Technicians | Yes (background-checked and trained APC personnel) |
Service Audit Trail | Maintained on APC secure platform |
Incident Prioritization | Guaranteed under response SLA |
Infrastructure Risk Mitigation | Yes, by minimizing downtime |