Type | Central Software Support Contract |
Service Duration | 3 Years |
Service Type | Technical Support and Software Maintenance |
Applicable Product Line | APC Infrastructure Software |
Service Level | 24x7 Support Access |
Support Coverage | Up to 500 Nodes |
Delivery Method | Electronic |
Form Factor | Digital/Software License |
APC Central Software Support Contract WMS3YR500N


Key Benefits

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- TAA compliance allows usage in government and federally funded environments.
- U.S.-based manufacturing supports compliance and origin-specific project needs.
- Supports critical IT environments by ensuring APC software receives timely updates and expert support.
Product Overview
The APC Central Software Support Contract WMS3YR500N provides indispensable, centralized software assistance for APC systems over an extended support period. Tailored for enterprise and infrastructure environments, this support contract streamlines the process of receiving timely software updates, bug fixes, and expert guidance. It's an essential addition for businesses that depend on uninterrupted IT operations and want to maintain high standards for their software assets.
This support service is compliant with the Trade Agreements Act (TAA), ensuring eligibility for federal and government procurements. Also, being manufactured in the United States addresses requirements for projects that prioritize origin-based compliance. While the full range of included services is not specified, central software support contracts typically include access to technical assistance centers, knowledge base resources, and update subscriptions.
Organizations investing in the APC WMS3YR500N support plan gain a strategic advantage in risk mitigation, system uptime, and IT performance—ensuring their APC ecosystem remains up-to-date and fully supported through its lifecycle.
Specifications
Product Overview
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
RoHS Compliance | Yes |
Contract Manufacture Type | OEM Direct |
Interfaces
Support Contact Methods | Phone, Email, Web Portal |
Access to Case Management System | Yes |
Software Download Portal | Yes |
Remote Session Support | Yes |
Cloud Management & Licensing
License Term | 36 Months |
License Type | Subscription |
License Quantity | 1 contract (supports up to 500 nodes) |
Management Interface | Centralized Software Portal |
Software Updates Included | Yes |
Access to Knowledge Base | Yes |
Vendor Technical Support | Included |
Remote Diagnostics | Yes |
Software Patch Management | Included |
Renewable | Yes |
Advanced Security Features
Security Advisory Updates | Provided |
Access Control Features | Administrator User Levels |
User Authentication Logging | Yes |
Audit Logging Capabilities | Yes |
Support for Encrypted Connections | Yes |
Physical & Environmental
Packaging Type | Electronic Delivery Only |
Physical Media | Not Included |
Environmentally Friendly | Yes - Delivery via Digital Only |