Service Type | Advantage Ultra Service Plan |
Supported Product | Galaxy 5000 UPS (40–80 kVA) |
Duration | 1 Year |
Service Delivery Method | On-site |
Coverage Hours | 24x7 |
Response Time | Next business day (standard), expedited available |
Included Parts & Labor | Yes |
Periodic Maintenance | Included |
Technical Support | 24x7 telephone support |
Software/Firmware Upgrades | Included |
Preventive Maintenance Visits | 1 annual preventive maintenance visit |
OEM Certified Engineer | Yes |
APC (1) Year Advantage Ultra Service Plan for Galaxy 5000 UPS

Key Benefits

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- On-site service maximizes uptime by providing rapid issue resolution and direct maintenance at the customer location.
- TAA compliance ensures eligibility for U.S. government and defense procurement contracts.
- One-year coverage offers predictable support costs and reduces the risk of unplanned outages.
Product Overview
The APC (1) Year Advantage Ultra Service Plan is a comprehensive on-site support contract for Galaxy 5000 40–80 kVA UPS units. This plan delivers expert maintenance and faster issue resolution directly at the customer site by APC-certified technicians during the full one-year contract period. Fully TAA-compliant and based in the United States, it meets procurement standards for sensitive or government-regulated environments. Designed specifically for the Galaxy 5000 series, this plan ensures optimized performance, reduced downtime, and higher availability of mission-critical infrastructure.
Specifications
Product Overview
Physical & Environmental
Service Location | Customer site |
Technician Dispatch | Included in service |
Service Availability Region | United States |
Cloud Management & Licensing
Digital Asset Access | Entitled via APC support portal |
EcoStruxure Asset Advisor Compatible | Yes |
Additional Service Features
Battery Replacement Cost Coverage | Not included |
Emergency On-site Response | Prioritized scheduling included |
Training for On-site Staff | Available upon request |
Lifecycle Service Plan Tracking | Included |
Access to APC Knowledge Base | Yes |
Proactive Maintenance Notification | Yes |
Service Plan Activation Method | Registration via APC support portal |
Service Renewal Availability | Available before contract expiry |
Interfaces
Remote Monitoring Support | Available via optional upgrade |
Integration with EcoStruxure IT | Supported |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Compliant Certifications | Meets Federal Acquisition Regulations |
Advanced Security Features
Secure Onboarding of Devices | Available if part of SmartConnect or EcoStruxure-enabled UPS |
Data Privacy for Monitoring | Compliant with US data handling standards |