| Service Type | Advantage Ultra Service Plan |
| Supported Product | Galaxy 5000 UPS (40–80 kVA) |
| Duration | 1 Year |
| Service Delivery Method | On-site |
| Coverage Hours | 24x7 |
| Response Time | Next business day (standard), expedited available |
| Included Parts & Labor | Yes |
| Periodic Maintenance | Included |
| Technical Support | 24x7 telephone support |
| Software/Firmware Upgrades | Included |
| Preventive Maintenance Visits | 1 annual preventive maintenance visit |
| OEM Certified Engineer | Yes |
APC (1) Year Advantage Ultra Service Plan for Galaxy 5000 UPS

Key Benefits
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- On-site service maximizes uptime by providing rapid issue resolution and direct maintenance at the customer location.
- TAA compliance ensures eligibility for U.S. government and defense procurement contracts.
- One-year coverage offers predictable support costs and reduces the risk of unplanned outages.
Product Overview
The APC (1) Year Advantage Ultra Service Plan is a comprehensive on-site support contract for Galaxy 5000 40–80 kVA UPS units. This plan delivers expert maintenance and faster issue resolution directly at the customer site by APC-certified technicians during the full one-year contract period. Fully TAA-compliant and based in the United States, it meets procurement standards for sensitive or government-regulated environments. Designed specifically for the Galaxy 5000 series, this plan ensures optimized performance, reduced downtime, and higher availability of mission-critical infrastructure.
Specifications
Product Overview
Physical & Environmental
| Service Location | Customer site |
| Technician Dispatch | Included in service |
| Service Availability Region | United States |
Cloud Management & Licensing
| Digital Asset Access | Entitled via APC support portal |
| EcoStruxure Asset Advisor Compatible | Yes |
Additional Service Features
| Battery Replacement Cost Coverage | Not included |
| Emergency On-site Response | Prioritized scheduling included |
| Training for On-site Staff | Available upon request |
| Lifecycle Service Plan Tracking | Included |
| Access to APC Knowledge Base | Yes |
| Proactive Maintenance Notification | Yes |
| Service Plan Activation Method | Registration via APC support portal |
| Service Renewal Availability | Available before contract expiry |
Interfaces
| Remote Monitoring Support | Available via optional upgrade |
| Integration with EcoStruxure IT | Supported |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliant | Yes |
| Compliant Certifications | Meets Federal Acquisition Regulations |
Advanced Security Features
| Secure Onboarding of Devices | Available if part of SmartConnect or EcoStruxure-enabled UPS |
| Data Privacy for Monitoring | Compliant with US data handling standards |