Product Type | Service Upgrade |
Service Level | 4-Hour On-Site Response |
Contract Duration | 1 Year |
Service Coverage | Parts and Labor |
Original Equipment Manufacturer (OEM) | APC |
SKU | WUPG4HR-AX-00 |
Application | Service enhancement for mission-critical systems |
Upgrade Type | Time-based on-site support improvement |
Compatibility | Existing on-site support contracts |
Form Factor | Service (intangible) |
APC WUPG4HR-AX-00 1-Year 4HR On-Site Service Upgrade

Key Benefits

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- Reduces system downtime with guaranteed 4-hour on-site support.
- Meets TAA compliance requirements for government and regulated sectors.
- Extends peace of mind with comprehensive parts and labor coverage.
Product Overview
The APC WUPG4HR-AX-00 is a premium service enhancement designed for organizations that need faster on-site support for mission-critical systems. Providing a 1-year extended service agreement, this upgrade ensures coverage for parts and labor with a guaranteed 4-hour response time. It augments an existing on-site service plan, enabling improved availability and rapid recovery.
This service is TAA-compliant and delivered within the United States, ideal for regulated sectors. Certified technicians are dispatched on location, ensuring minimized downtime and effective support.
Suited for data centers and mission-critical facilities, the upgrade enhances ROI through improved SLA fulfilment and operational assurance.
Specifications
Product Overview
Physical & Environmental
Service Region | United States |
Field Service Availability | Business Hours, 4-Hour Response |
Cloud Management & Licensing
Licensing Method | Contract-Based |
Included Cloud Features | |
Management Interface | |
Renewable | Yes |
Activation Type | Manual or via APC Service Portal |
Service Tier | 4HR Response Upgrade |
Customer Eligibility Requirement | Existing base on-site support contract required |
Interfaces
Delivery Method | On-Site Technician Dispatch |
Response Mechanism | Certified APC Technician |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Compliance Standard | Trade Agreements Act (TAA) |
Service Classification | Premium Support Enhancement |
Certifications | Certified Support Personnel |
Advanced Security Features
Security Monitoring | Not applicable (service product) |
On-Site Access Control | Authorized APC Technicians only |
Incident Response SLA | 4 Hours |
Support for Regulated Environments | Yes |
Cybersecurity Certification | Not applicable |
Data Privacy Handling | In accordance with U.S. compliance standards |
Deployment Visibility | Provided via APC Support Portal |