| Product Type | Service Upgrade |
| Service Level | 4-Hour On-Site Response |
| Contract Duration | 1 Year |
| Service Coverage | Parts and Labor |
| Original Equipment Manufacturer (OEM) | APC |
| SKU | WUPG4HR-AX-00 |
| Application | Service enhancement for mission-critical systems |
| Upgrade Type | Time-based on-site support improvement |
| Compatibility | Existing on-site support contracts |
| Form Factor | Service (intangible) |
APC WUPG4HR-AX-00 1-Year 4HR On-Site Service Upgrade

Key Benefits
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- Reduces system downtime with guaranteed 4-hour on-site support.
- Meets TAA compliance requirements for government and regulated sectors.
- Extends peace of mind with comprehensive parts and labor coverage.
Product Overview
The APC WUPG4HR-AX-00 is a premium service enhancement designed for organizations that need faster on-site support for mission-critical systems. Providing a 1-year extended service agreement, this upgrade ensures coverage for parts and labor with a guaranteed 4-hour response time. It augments an existing on-site service plan, enabling improved availability and rapid recovery.
This service is TAA-compliant and delivered within the United States, ideal for regulated sectors. Certified technicians are dispatched on location, ensuring minimized downtime and effective support.
Suited for data centers and mission-critical facilities, the upgrade enhances ROI through improved SLA fulfilment and operational assurance.
Specifications
Product Overview
Physical & Environmental
| Service Region | United States |
| Field Service Availability | Business Hours, 4-Hour Response |
Cloud Management & Licensing
| Licensing Method | Contract-Based |
| Included Cloud Features | |
| Management Interface | |
| Renewable | Yes |
| Activation Type | Manual or via APC Service Portal |
| Service Tier | 4HR Response Upgrade |
| Customer Eligibility Requirement | Existing base on-site support contract required |
Interfaces
| Delivery Method | On-Site Technician Dispatch |
| Response Mechanism | Certified APC Technician |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliant | Yes |
| Compliance Standard | Trade Agreements Act (TAA) |
| Service Classification | Premium Support Enhancement |
| Certifications | Certified Support Personnel |
Advanced Security Features
| Security Monitoring | Not applicable (service product) |
| On-Site Access Control | Authorized APC Technicians only |
| Incident Response SLA | 4 Hours |
| Support for Regulated Environments | Yes |
| Cybersecurity Certification | Not applicable |
| Data Privacy Handling | In accordance with U.S. compliance standards |
| Deployment Visibility | Provided via APC Support Portal |