| Type | Service Plan |
| Service Level | Advantage Ultra |
| Supported Product | APC Silcon 10kVA UPS |
| Coverage Duration | 1 Year |
| Service Delivery Location | On-site |
| Service Coverage Hours | Standard Business Hours |
| Service Availability | Next Business Day On-site Response |
| Preventive Maintenance | Included |
| Emergency On-site Response | Included |
| Parts Coverage | Included |
| Labor Coverage | Included |
| Technical Support Access | 24x7 Phone and Email Support |
| Certified Technicians | Yes |
| Product Replacement | If required, under conditions |
| Power Critical Environment Support | Yes |
| Contract Renews | Manually or by agreement |
| Service Contract Type | Renewable Annual Maintenance Plan |
APC 1-Year Advantage Ultra Service Plan for Silcon 10kVA

Key Benefits
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- Ensures dedicated on-site support to minimize costly equipment downtime
- Complies with TAA, making it suitable for federal or government-related installations
- 1-year coverage provides predictable maintenance budgeting and planning
Product Overview
The APC (1) Year Advantage Ultra Service Plan is a high-level support contract tailored for the Silcon 10kVA UPS system. Designed to reduce downtime and mitigate risks in power-critical environments, this plan delivers fast on-site support by certified technicians. The 1-year coverage ensures predictable maintenance and reliability.
Key features include TAA compliance and origin from the United States, making it suitable for high-security or federally-regulated installations. This service plan is ideal for data centers, industrial sites, or enterprises seeking optimal system uptime and long-term equipment protection.
Specifications
Product Overview
Cloud Management & Licensing
| Remote Monitoring Support | Available if supported by hardware |
| Cloud Management Integration | Supported via compatible platforms |
| License Type | Service Contract License |
| Included Licensing | 1 Year Coverage Plan |
Physical & Environmental
| Target Environment | Data centers, industrial, enterprise |
| Installation Services Included | No |
| Operational Impact | Minimized downtime guarantees |
| Shipping of Parts | Included |
| Support Language | English |
Compliance & Origin
| TAA Compliant | Yes |
| Country of Origin | United States |
| Compliance Certifications | TAA |
| Designed for Government Use | Yes |
Advanced Security Features
| Technician Background Check | Yes, for secure environments |
| Cybersecurity Maintenance Involvement | No - Not applicable |
| UPS System Firmware Patch Support | Included if applicable under service plan |