Service Type | Remote Daily Labor Support Service |
Service Name | EcoStruxure IT Expert Remote Daily Labor Service |
Intended Use | IT Infrastructure Monitoring and Management |
Delivery Mode | Remote |
Form Factor | Service-Based (Non-Hardware) |
Power Requirements | Not Applicable |
Service Frequency | Daily support available |
Human Resourcing | Remote support engineers |
Vendor | APC by Schneider Electric |
Platform | EcoStruxure IT Expert |
Software/Service Family | EcoStruxure IT |
APC Ecostruxure IT Expert Remote Daily Labor Service


Key Benefits

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- Provides daily expert IT assistance without the need for onsite staff, enhancing operational efficiency.
- TAA compliant and based in the United States, making it suitable for government and enterprise deployments.
- Supports rapid diagnostics and monitoring through remote connectivity, reducing system downtime risks.
Product Overview
The APC Ecostruxure IT Expert Remote Daily Labor Service provides professional remote support for managing critical IT infrastructure using Schneider Electric’s Ecostruxure IT platform. Designed for daily operations, it ensures system stability through proactive diagnostics and issue resolution. This TAA-compliant service, delivered from the United States, supports organizations with complex IT needs, helping streamline operations and reduce downtime. Detailed feature specifications have not been provided.
Specifications
Product Overview
Wireless Features
Wi-Fi Support |
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
RoHS Compliance | |
Certifications | Schneider Electric Certified Technical Support |
Advanced Security Features
Data Encryption | Yes, industry-standard encryption in transit and at rest |
User Authentication | Role-based access with multi-factor authentication |
Access Logging | Yes, full audit trail available |
Cloud Security Certifications | ISO 27001 (via Schneider Electric) |
Interfaces
Remote Access Method | EcoStruxure IT Secure Cloud Portal |
Supported Monitoring Protocols | SNMP, Modbus, NetBotz, HTTP/HTTPS, MQTT |
Supported Devices | IT infrastructure including UPSes, PDUs, cooling, and environmental equipment |
Data Reporting | Real-time and historical trends |
Physical & Environmental
Product Type | IT Service |
Physical Delivery | Remote software-based service only |
Onsite Installation Required | No |
Hardware Dependency | Compatible hardware must be EcoStruxure-enabled |
Environmental Monitoring | Yes (via compatible sensors and NetBotz appliances) |
Cloud Management & Licensing
Cloud Platform | EcoStruxure IT Cloud |
Cloud Access Available | Yes |
License Type | Subscription-based service engagement |
License Term | Daily billing or fixed term based on contract |
User Interface | Web Portal and Mobile App (iOS/Android) |
Event Notification | Yes (real-time alerts via e-mail & push) |
Data Retention in Cloud | Up to 2 years, depending on licensing level |
Multi-site Management | Yes, centralized cloud dashboard |
Integration APIs | Yes (EcoStruxure IT REST API available) |