Product Type | Support and Maintenance Service Plan |
Service Name | EXPRESS PLUS SRS with TECH-SLN883 |
Service Level | Express Plus |
Supported Systems | Avaya Blue CallPilot Systems |
Coverage Duration | 1 Year |
Service Category | UCC/Professional Services |
Included Services | Remote support, system diagnosis, software updates |
Intended Users | Enterprise telecom environments |
TAA Compliant | Yes |
Avaya Blue EXPRESS PLUS SRS w TECH-SLN883 Support Plan

Key Benefits

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- Ideal support plan for enterprises using CallPilot in critical communication systems
- TAA compliance helps meet federal and government procurement requirements
- US-based production aligns with domestic sourcing and security needs
Product Overview
The Avaya Blue EXPRESS PLUS SRS w TECH-SLN883 combines comprehensive support for CallPilot systems with advanced technical services tied to Service Line Number 883. Structured within the Nortel Express framework, it enhances uptime for enterprise telecom environments. This support package is TAA compliant and manufactured in the United States, making it ideal for regulated and government-linked deployments. Categorized under Professional Services and Maintenance Plans, it is designed to maximize operational reliability and ensure continuity of business-critical communications systems.
Specifications
Product Overview
Cloud Management & Licensing
Supported Management Platform | Nortel Express Framework |
Service Line Number | 883 |
License Type | Subscription License |
License Duration | 12 Months |
Software Updates Included | Yes |
Cloud Service Support | Optional Integration |
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
Regulatory Compliance | US Government & Regulated Sectors |
NAICS Code | 541512 – Computer Systems Design Services |
Export Control Classification Number (ECCN) | 5D002 |
HTS Code | 8523.49.4000 |
Interfaces
Remote Access Interface | Secure Remote Support (SRS) |
Support Line Access | Technical Service Line 883 |
Communications Method | Phone, Email, Remote Access |
Physical & Environmental
Deployment Type | Remote / Offsite Support |
System Integration | Compatible with Avaya Blue Platforms |
Advanced Security Features
Authentication Support | Multi-factor Authentication for Remote Access |
Access Control | Role-Based System Access |
Security Compliance | Supports government-grade security protocols |
Incident Response | 24/7 Technical Incident Escalation Path |
Data Protection Measures | Encrypted data and communications |
Monitoring Services | Proactive Diagnostic Monitoring |