Products Licenses & Warranties Avaya Blue MMAG100 ExpPlus-...

Avaya Blue MMAG100 ExpPlus-SLCCW Multimedia Agent (1–100 Licenses)

VENDOR: AVAYA Mfg Part#: GU6300CCW
  • Avaya
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$355.05
$355.05
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MSRP: $405.48
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  • Supports 1–100 multimedia agents in Avaya Aura Contact Center
  • Includes Express Plus features with SRS-SLCCW support
  • Manufactured in the United States
  • TAA (Trade Agreements Act) compliant
  • Classified under UCC/Professional Services maintenance offerings

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Key Benefits

Eye-Insights
  • Supports scalable deployment for multimedia agents, ideal for growing contact centers
  • TAA compliance ensures suitability for government and regulated industries
  • Includes software release and support services (SRS-SLCCW) for reliable system maintenance

Product Overview

The Avaya Blue MMAG100 ExpPlus-SLCCW is a premium licensing package that extends multimedia agent capabilities in Avaya Aura Contact Center (AACC) environments. Designed to support up to 100 users, this solution is part of the Express Plus suite and includes SRS-SLCCW (Software Release Subscription and Support), delivering comprehensive service continuity, technical coverage, and updates.

Manufactured in the United States and TAA-compliant, it targets government and enterprise environments requiring strict compliance. Located in the UCC/Professional Services category, the product enhances contact center scalability and lifecycle management. Though additional technical specifics are not provided, its role in multimedia agent support positions it as a strategic asset for unified communications growth.

Specifications

Product Overview
Product Type Multimedia Agent License Pack
Bundle Name MMAG100 ExpPlus-SLCCW
License Capacity 1–100 Multimedia Agent Seats
Intended Platform Avaya Aura Contact Center (AACC)
Delivery Format Electronic Software Delivery (ESD)
Licensing Program Avaya Express Plus
Software Support SRS-SLCCW (Software Release Subscription and Support)
License Duration Annual (Renewable)
Form Factor License Key (Non-Hardware Product)

Wireless Features
Wi-Fi Support

Compliance & Origin
Country of Origin United States
TAA Compliant Yes
RoHS Compliant Yes
WEEE Compliant Yes
Certifications Avaya Certified Software Release

Advanced Security Features
Authentication Support LDAP and Active Directory Integration
Encryption Protocols TLS, SSL for secure communication
Access Control Role-Based Access Control (RBAC)
Audit Logging Yes, through Avaya Contact Center Supervisor
Multimedia Policy Enforcement Yes
Compliance Recording Support Yes (via Avaya Workforce Optimization)
Security Standards FIPS 140-2 (Applicable for government use)
Product SKU GU6300CCW

Interfaces
Supported Integration Avaya Aura Contact Center APIs
Media Types Supported Voice, Chat, Email, Social Media
Integration Protocols SIP, CTI, H.323

Physical & Environmental
Physical Packaging Digital Licensing - No Physical Delivery
Shipping Dimensions
Shipping Weight
Operating Environment Datacenter Hosted Application
Power Requirements Not Applicable (Software License)

Cloud Management & Licensing
Cloud Deployment Option Yes (Hybrid or On-Premises with Cloud Licensing)
Management Interface Avaya Control Manager
License Activation Online Activation via Avaya PLDS
License Type Concurrent User Licensing
Subscription Services Software Updates, Technical Support
Included Cloud Features Remote Agent Enablement, Centralized Routing Control