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Avaya CCM MLS Sys ExpSupp-SLAJ2 Base Maintenance Service

VENDOR: AVAYA Mfg Part#: GE6300AJ2
  • Avaya
1 1
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$1,568.78
$1,568.78
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MSRP: $1,791.48
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  • 1-year electronic technical support coverage
  • Includes phone-based support for Contact Center Manager MLS System Express
  • Does not cover hardware parts replacement
  • TAA compliant and made in the United States
  • Provided under Avaya FastLane Standard Technology Support plan

Shipping & Returns

All our products can be shipped anywhere in the Continental United States.

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Key Benefits

Eye-Insights
  • Ensures ongoing operational continuity with expert phone support through Avaya.
  • Ideal for compliance-sensitive environments with TAA-certified service provisions.
  • Minimizes downtime with fast electronic technical assistance for enterprise communication systems.

Product Overview

The Avaya CCM MLS Sys ExpSupp-SLAJ2 is a FastLane Standard Technology Support plan specifically designed for the Contact Center Manager MLS System Express. This base maintenance service delivers essential technical support catered to enterprise communication environments. Provided under the Avaya Blue brand, the service focuses on critical telecommunications infrastructure support without offering hardware parts replacement.

This 1-year electronic service agreement offers remote phone support, enabling quick issue resolution and helping to minimize operational disruptions. The service is TAA compliant and manufactured in the United States, making it suitable for federal or public sector environments where compliance standards are required. With its focus on proactive technical assistance, this plan delivers value to businesses looking to maintain operational continuity for their unified communications systems.

Ideal for IT administrators and contact center operations managers, this support plan helps streamline telecom maintenance by providing expert guidance and problem-solving, backed by Avaya’s trusted support framework. While hardware replacement is not included, the service ensures that qualified electronic and technical assistance is available, reducing downtime and escalating efficiency.

Specifications

Product Overview
Product Type Service
Service Name FastLane Standard Technology Support
Service Main Type Technical
Service Sub Type Electronic
Service Duration 1
Form Factor Electronic Delivery
Manufacturer Avaya, Inc
Brand Name Avaya
Manufacturer Part Number GE6300AJ2

Cloud Management & Licensing
License Type Base Maintenance
License Delivery Method Electronic
Subscription Type Annual
Cloud-Based Management Yes
Support Access Method Web and Phone
Software Updates Included Yes
Remote Diagnostics Yes
24x7 Support Availability No
Online Knowledge Base Access Yes
Incident Management Included
Service Response Time Next Business Day (NBD)

Advanced Security Features
Proactive Security Alerts Included via Support
Security Advisory Access Yes
Vulnerability Remediation Assistance Yes

Wireless Features
Applicable to Wireless Systems Yes (Contact Center Infrastructure)

Interfaces
Provided Support Phone Support
Remote Support Availability Yes

Compliance & Origin
Country of Origin United States
TAA Compliance Yes
RoHS Compliant
Reach Compliant
Certifications

Physical & Environmental
Shipping Method Electronic
Installation Required No
Physical Media Not Included
Hardware Replacement Not Included