Product Type | Service |
Service Main Type | Technical |
Service Sub Type | Electronic |
Service Name | Express Technology Support Base |
Service Description | 24x7 |
Provided Support | Emergency Consulting |
Product Supported | Avaya (AACC) Manager Enterprise Base System |
Scalability | Yes |
Avaya CCMNodEntBase Express Tech Support Base - GE6300CCA

Key Benefits

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- Enables continuous 24x7 technical support for high-availability environments.
- TAA compliance and U.S. origin make it suitable for government and regulated sectors.
- Optimized for the Avaya AACC system, ensuring compatibility and focused support.
Product Overview
The Avaya CCMNodEntBase Express Technology Support Base (GE6300CCA) is a comprehensive technical service offering engineered for enterprises running the Avaya AACC Manager Enterprise Base System. Designed for mission-critical communication infrastructures, this plan delivers uninterrupted 24x7 electronic technical support. It includes emergency consulting, enabling support teams to quickly address issues that could affect system performance and uptime.
This service is particularly advantageous in environments where system reliability and swift recovery are vital. As a technical electronic support service, it aids in reducing downtime and assures rapid expert response to emerging technical challenges. Additionally, it is TAA-compliant and manufactured in the United States, making it a viable option for public sector organizations and enterprises following strict procurement protocols.
Ideal for communication-dependent businesses, the GE6300CCA plan extends key support features aligned with Avaya’s enterprise-grade solutions. It is a scalable, dependable asset that helps maintain SLA commitments while improving operational resilience.
Specifications
Product Overview
Cloud Management & Licensing
Support Access | 24x7 Web Portal |
Support Ticketing System | Yes |
Cloud-Based Management Compatibility | Yes |
SLAs Supported | Yes |
Enterprise Licensing Integration | Yes |
Manufacturer Details
Manufacturer | Avaya, Inc |
Brand Name | Avaya |
Manufacturer Website Address | http://www.avaya.com |
Manufacturer Part Number | GE6300CCA |
Support Scope
Coverage Hours | 24x7 |
Service Availability | Global (as permitted) |
Support for Critical Systems | Yes |
Issue Resolution Assistance | Yes |
Fault Diagnosis | Yes |
Knowledgebase Access | Yes |
Configuration Guidance | Yes |
Remote Troubleshooting | Yes |
Priority Case Escalation | Yes |
Interfaces
Remote Access Support | Yes |
Support Delivery Method | Electronic |
Compliance & Origin
TAA Compliance | Yes |
Country of Origin | United States |
Applicable use in Public Sector | Yes |
Advanced Security Features
Emergency Incident Response | Included |
Support for Security Configuration | Yes |
Physical & Environmental
Service Delivery Location | Remote/Electronic |
Hardware Coverage | No |
Software Support | Yes |