Service Type | Technical Support Service (No Parts) |
Service Name | Avaya Express Base Tech Support Service SLNEJ1 |
Service Category | Maintenance without Parts Replacement |
Intended System | Meridian 1 - Medium Systems |
Support Level | Express Base |
Manufacturer | Avaya Blue |
Manufacturer Part Number | GE6300EJ1 |
Service Model | SLNEJ1 |
Product Type | Support and Maintenance Service |
Target Application | Enterprise Communication Infrastructure |
Included Services | Technical Issue Diagnosis and Resolution (No Parts) |
Service Duration | 1 Year |
Avaya Express Base Tech Support Service SLNEJ1

Key Benefits

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- Ideal for customers needing technical support without the cost of hardware replacement plans
- TAA compliance makes it a viable choice for federal or public sector clients
- Located manufacturing ensures quality control and regulatory alignment
Product Overview
The Avaya Express Base Tech Support Service SLNEJ1 (part number GE6300EJ1) provides specialized maintenance support for Meridian 1-Medium systems. Designed for enterprise communication infrastructures, it delivers manufacturer-grade expertise for technical issue resolution without hardware parts replacement. This TAA-compliant service, manufactured in the United States, ensures quick and reliable support while aligning with public sector requirements. Tailored for inclusion in UCC/Professional Services, it is an economical and scalable maintenance solution for critical IT setups.
Specifications
Product Overview
Compliance & Origin
TAA Compliance | Yes |
Country of Origin | United States |
RoHS Compliance | Yes |
Trade Compliance | TAA-Compliant for Government Use |
Interfaces
Support Access Interface | Web-Based or Phone Support Access |
Communication Method | Remote and Voice Support |
Wireless Features
Applicable to Wireless Infrastructure | Indirectly (Communication Systems) |
Cloud Management & Licensing
Remote Support Availability | Yes |
Management Process | Vendor-Assisted Case Resolution |
Cloud Integration | No |
Licensing Requirements | Not Applicable |
Advanced Security Features
Access Control | Restricted to Authorized Support Channels |
Data Confidentiality Measures | Vendor Confidential Case Handling |
Physical & Environmental
Package Type | Digital / Virtual Service |
Installation Required | No |
Service Delivery & Availability
Service Availability | Business Hours (Varies by Region) |
Delivery Method | Remote Support Only |
Response Time Objective | Targeted Rapid Case Response |
Service Scalability | Yes |
Service Activation Method | Contract Registration via Avaya Portal |
Support Method | Manufacturer-Backed Expert Support |
Included Software Support | Yes (Diagnostic Only) |
Parts Included | No |
Proactive Monitoring | No |
Service Scope | Issue Resolution & Technical Guidance |
Geographical Coverage | United States (other regions via agreement) |
Support Delivery Lane | UCC and Professional Services |