Service Type | Technical Support Service |
Service Name | Avaya Express Base Tech Support Service SLNEJ6 |
Service Model | Express Base without Parts |
Manufacturer | Avaya Blue |
Manufacturer Part Number | GE6300EJ6 |
Service Category | Warranty/Maintenance |
Service Family | UCC/Mobility/Telecom |
Service Subcategory | UCC/Professional Services |
Form Factor | Service Contract (Non-Hardware) |
Deployment Scope | Enterprise |
Delivery Method | Remote Support |
Hardware Replacement | Not Included |
Ideal Use Case | Large-scale deployments with internal spare inventory |
Avaya Express Base Tech Support Service SLNEJ6

Key Benefits

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- Provides enterprise-grade support for CallPilot infrastructure without unnecessary hardware costs.
- Meets TAA compliance and U.S. origin, qualifying for government and regulated sectors.
- Part of the trusted Avaya Blue Express Technology Support ecosystem, ensuring reliable service.
Product Overview
The Avaya Express Base without Parts SLNEJ6 is a support service designed for large-scale deployments using CallPilot technology. Offered by Avaya Blue, this service is part of their Express Technology Support program, delivering base-level assistance without spare hardware. It is best suited for enterprise-grade communication systems seeking minimal service interruption.
This support plan is TAA compliant and based in the United States, making it viable for federal or regulated sector use. Focused on maintenance for UCC/mobility/telecom platforms, the service offers continued technical engagement, software upkeep, and expert consultations to keep your infrastructure stable and secure.
Without the inclusion of parts, this contract is ideal for businesses with robust redundancy or self-managed spare inventory, offering an efficient and cost-effective support alternative from a reputable provider.
Specifications
Product Overview
Cloud Management & Licensing
Management Type | Technical Account Management |
Included Services | Technical engagement, software maintenance, expert consultation |
Cloud Feature Access | Not Applicable |
License Type | Service Contract |
License Duration | 1 Year (typically, confirm per agreement) |
Renewability | Renewable |
Delivery Scope | Base-Level Support Scope |
Advanced Security Features
Threat Prevention Assistance | Yes (via consultation) |
Security Advisory | Yes (technical advisories) |
System Hardening Guidance | Included upon request |
Support for Regulatory Compliance | Available for relevant standards |
Incident Response Support | Yes |
Wireless Features
Wi-Fi Support |
Interfaces
Supported Platforms | Avaya CallPilot technology |
Compliance & Origin
TAA Compliant | Yes |
Country of Origin | United States |
Regulatory Suitability | Federal / Regulated Sector Use |
Available Regions | United States |
Service Availability | 24x7 Support Available |
Physical & Environmental
Service Form Factor | Non-Physical; Contract-Based |
Shipping Requirements | None |