Product Type | Software Support Service |
Service Tier | EXPRESS PLUS |
Support Coverage | TECH-SLEGL |
Intended Use | Unified Communications and Conferencing Solutions |
Supported Applications | Avaya Aura Applications, Web Conferencing |
Form Factor | Cloud-based / Software Service |
Power Requirements | |
Weight |
Avaya EXPRESS PLUS SRS with TECH-SLEGL Support GU6300EGL

Key Benefits

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- Ideal solution for organizations requiring TAA-compliant support plans
- PLUS tier enhances standard support with service resilience features for mission-critical operations
- Backed by Avaya’s expertise in Unified Communications technology and conferencing platforms
Product Overview
The Avaya EXPRESS PLUS SRS with TECH-SLEGL (GU6300EGL) is a specialized software support offering within Avaya's Unified Communications and Conferencing ecosystem. Designed to back Aura Applications and advanced web conferencing solutions, it delivers responsive and expert-led assistance to mitigate service disruptions. Fully TAA-compliant and originating from the United States, it aligns with federal procurement standards while ensuring system integrity. The PLUS tier includes elevated support perks, making it suitable for organizations prioritizing service excellence, uptime, and regulatory conformity.
Specifications
Product Overview
Wireless Features
Wi-Fi Support |
Compliance & Origin
Country of Origin | United States |
TAA Compliance | Yes |
Regulatory Standards | Federal Procurement Standards |
Certifications | TAA, Avaya Certified Support Offering |
Advanced Security Features
Malware Protection | Assistance with Security Patches and Updates |
Content Filtering Support | Policy Advisory via Avaya Engineers |
Secure Communication | Yes - Encrypted Support Channels |
System Integrity Features | Validation and Threat Assessment Support |
Firewall Support | Assistance with Avaya System Firewall Rules |
IDS/IPS Advisory | Provided under SUPPORT TECH-SLEGL Tier |
Interfaces
Interface Type | Cloud Management Portal / Remote Support Channels |
Portal Access | Included with Subscription |
API Integration | Supported with Avaya Systems |
Remote Diagnostics Support | Yes |
Data Transfer Method | Secure Encrypted Channels |
Physical & Environmental
Deployment Type | Virtual / Cloud |
Installation Requirements | Pre-installed on supported Avaya solutions |
Operating Environment | Hosted or On-Premise Avaya Systems |
Cloud Management & Licensing
License Type | Subscription-Based |
License Duration | Annual or Multi-Year Plans |
Renewal Options | Available |
Included Cloud Features | Cloud Diagnostics, Software Updates, Patch Management |
Management Interface | Avaya Support Portal / Avaya Aura System Manager |
User Access Levels | Multi-tiered User Roles |