| Service Type | Advantage Ultra Service Plan |
| Supported Systems | APC Symmetra PX UPS 40kVA and compatible PDUs |
| Coverage Duration | 1 Year |
| Service Location | On-site |
| Response Time | Next business day (depending on region and service contract) |
| Contract Term | 12 months |
| Plan Category | Premium support and preventive maintenance |
| Renewable | Yes |
APC 1-Year Advantage Ultra Service Plan for Symmetra PX UPS

Key Benefits
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- Ensures continuous protection and maintenance for mission-critical Symmetra PX UPS systems.
- Complies with TAA regulations, making it ideal for government procurement or regulated industries.
- U.S.-based origin suggests high service quality and responsive support levels.
Product Overview
The APC 1-Year Advantage Ultra Service Plan provides premium service support for Symmetra PX UPS 40kVA systems and compatible PDUs. Designed for high-availability environments, it offers TAA compliance and originates in the United States. This contract enhances system uptime, speeds issue resolution time, and assures ongoing system performance over a full 12-month term. It's an ideal protection layer for enterprise facilities seeking maximum reliability from their power infrastructure.
Specifications
Product Overview
Physical & Environmental
| On-site Service Availability | Yes |
| Service Delivery Method | Parts, labor, and on-site technical support |
Cloud Management & Licensing
| Cloud-based Service Tracking | Yes, through APC service portal or EcoStruxure IT |
| License Type | Subscription-based service plan |
| License Duration | 1 Year |
| Contract Management Tool | Available via APC’s online support center |
| Renewal Options | Available through APC partner or support portal |
Value-Added Services
| Preventative Maintenance Visits | Included |
| 24x7 Technical Support | Available |
| Emergency On-site Response | Available under Ultra Plan |
| Travel and Labor Costs | Included |
| Parts Coverage | Yes, for supported components |
| Battery Replacement Support | Included if applicable for covered model |
| Customer Portal Access | Yes, for case tracking and updates |
| Configuration Assistance | Included as needed during service events |
| Performance Optimization Review | Included |
| Software/Firmware Support | Yes, for monitored equipment |
| Incident Reporting | Yes, full documentation available |
| Uptime Assurance Level | High-availability enterprise-class support |
Interfaces
| Remote Monitoring Support | Yes, via APC ecosystem (when used with connected hardware) |
| Compatibility Interface | Integrated with APC network management systems |
Compliance & Origin
| Country of Origin | United States |
| TAA Compliant | Yes |
| RoHS Compliance | Yes (Service aligns with support of compliant equipment) |
| Environmental Compliance | Yes, in accordance with supported hardware certifications |
Advanced Security Features
| Secure Remote Access | Supported via APC secure monitoring tools (if paired with hardware) |
| Service Personnel Background-Checked | Yes, certified APC engineers |
| Data Handling Policy | Complies with APC's enterprise-grade confidentiality practices |