Service Name | Avaya Blue Express Tech Support Tier 5 SLNAQT |
Service Type | Technical Support |
Service Tier | Tier 5 |
Supported User Range | 5,000–9,999 CS1000 users |
Service Duration | Annual (Exact duration not specified) |
Form Factor | Service Plan (No physical hardware included) |
Hardware Replacement | Not included (w/o parts) |
Avaya Blue Express Tech Support Tier 5 SLNAQT (GE6300AQT)

Key Benefits

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- Ideal for large organizations seeking scalable technical support for CS1000 users between 5,000–9,999.
- TAA compliance and US origin make it suitable for government and federally regulated deployments.
- Supports enterprise UC strategies without hardware dependency, reducing support complexity.
Product Overview
The Avaya Blue Express Base Technology Support SLNAQT (GE6300AQT) is a Tier 5 service covering 5,000–9,999 CS1000 users. Designed without physical parts replacement, it focuses on core technical support ideal for enterprises managing hardware in-house. Manufactured in the United States and fully TAA-compliant, it supports government-contracted or regulated environments. This service aligns with UCC strategy, maintaining uptime and compliance in enterprise-scale deployments.
Specifications
Product Overview
Compliance & Origin
Country of Origin | United States |
TAA Compliant | Yes |
FCC Compliance | |
RoHS Compliance | |
Compliance Environment | Government-ready & regulated environments |
Advanced Security Features
Security Advisory Access | Yes, included in support |
System Vulnerability Assistance | Yes |
Compliance Assistance | Yes, for government/UCC deployments |
Wireless Features
Wi-Fi Support |
Cloud Management & Licensing
Remote Support Capability | Yes |
Cloud-based Management Included | No |
License Requirement | SLNAQT license required |
Platform Integration | Avaya CS1000 |
Software Updates Included | Yes, included as part of active support |
UCC Strategy Support | Yes |
Interfaces
Primary Support Platforms | Avaya CS1000, UCC/Mobility/Telecom systems |
Physical & Environmental
Shipping Dimensions | |
Weight | |
Operating Conditions |
Service Support Details
Manufacturer Part Number | GE6300AQT |
Support Category | Warranty/Maintenance - Technical Support |
Platform Coverage | Avaya Unified Communications and Collaboration systems |
Support Availability | 24x7 access to Avaya technical resources |
Hardware Coverage | Excluded (No replacement parts) |
Incident Management | Yes, included |
Knowledge Base Access | Included |
Support Delivery Method | Phone, Web Portal |
Response SLA | Tier 5 Response (Highest Priority) |
Renewable Service | Yes |
Support Language | English (may vary by region) |
Service Activation Process | Via SLNAQT license registration |
OEM Support Provider | Avaya Blue |