| Product Type | Technical Support Service (Software Only) |
| Service Offering | Avaya Express Technology Support |
| Model | GE6300EJ5 |
| Service Level | Base - Software Support Only |
| Purpose | CallPilot and UCC solution software maintenance |
| Hardware Coverage Included | No |
| Support Hours | Business Hours (standard), exact SLA may vary |
| Response Time | Targeted issue response – varies by SLA |
| Delivery Method | Remote |
| Support Duration | Annual Plan (Typical) |
| Designed For Systems | Avaya CallPilot, UCC/Mobility Platforms |
| Packaged Quantity | 1 Support Service License |
Avaya Express Base w/o Parts Tech Support SLNEJ5
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Regular price
$4,225.20
Regular price
Sale price
$4,225.20
Unit price
per
MSRP: $4,824.84
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- TAA-compliant service offering
- Manufactured in the United States
- Covers medium-level CallPilot tech support
- Excludes physical part replacement
- Designed for UCC/telecom professional services
- Part of Avaya Express Technology Support program
Shipping & Returns
Shipping & Returns
All our products can be shipped anywhere in the Continental United States.
Key Benefits
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- Ideal for organizations seeking software-focused support without hardware replacement.
- Provides TAA compliance and U.S. manufacturing origin, suitable for government contracts.
- Part of the trusted Avaya Express Technology Support program, ensuring reliable uptime.
Product Overview
The Avaya Express Base w/o Parts SLNEJ5 is designed to deliver streamlined technology support for CallPilot users requiring ongoing technical assistance without coverage for hardware components. Offered under Avaya’s Express Technology Support program, this service provides essential maintenance support for medium-scale communication environments utilizing Avaya UCC solutions. It is ideally suited for enterprises that need robust software support to maintain day-to-day operations without bundled hardware replacement services.
This support plan is particularly beneficial in regulated environments, as it is TAA-compliant and manufactured in the United States, aligning with procurement standards for government agencies and enterprises with strict compliance mandates. Positioned within the UCC, Mobility, and Telecom professional services category, this base-level service offering enhances system reliability with direct access to Avaya’s expert technical resources, reducing downtime and ensuring faster issue resolution when system incidents occur.
While part replacements are not included in this plan, it is a cost-effective solution for organizations that already possess spare hardware inventory or leverage hardware support through other agreements. The GE6300EJ5 model simplifies support planning by clearly segmenting software support from physical component servicing, giving purchasers more control over their maintenance strategies.
Specifications
Product Overview
Cloud Management & Licensing
| Cloud Management Capabilities | Accessible via Avaya support portal |
| Licensing Type | Service subscription license |
| License Term | 1 Year (renewable) |
| Included Features | Access to software patches, updates, and expert support |
| Support Portal Access | Yes – Avaya Customer Support Portal |
| Knowledge Base Access | Included |
Advanced Security Features
| Security Support Focus | Support for secure UCC platforms, not a security appliance |
| Regulatory Environments Supported | Yes – Designed for regulated deployments |
| User Authentication for Support Access | Required via Avaya Portal Login |
Wireless Features
| Wi-Fi Support | |
| Antennas | |
| Wireless Frequency |
Interfaces
| Remote Access Protocols | Web, Phone, Email-based Ticketing System |
Compliance & Origin
| TAA Compliance | Yes |
| Country of Origin | United States |
| Government Procurement Eligibility | Yes – Suitable for GSA/TAA-compliant contracts |
| Certifications | TAA-compliant |
| RoHS Compliance |
Physical & Environmental
| Form Factor | Virtual Service/Subscription – no physical form |
| Weight | |
| Power Requirements | |
| Environmental Conditions |
